FAQ

I've forgotten my password
While on the login page, Click on 'Forgot your Password' and follow the instructions. You enter the username And press Reset my Password   T...
Fri, 12 Nov, 2021 at 10:23 AM
What is basic HTML?
Basic HTML can be used in various places on the platform. With basic HTML you can Make a font bold Change the colour of a paragraph Include a link   ...
Mon, 12 Jul, 2021 at 3:14 PM
Glossary of terms
Campaign:  A survey (set of questions) for a touchpoint Tags: tags are a way to organise or group campaigns campaignID: Unique identifier for a campaign,...
Mon, 12 Jul, 2021 at 3:16 PM
How the platform processes incoming CSV files
When a CSV file is processed certain rules are applied: CSV files with unique names are processed and loaded into the platform If the platform receive...
Tue, 17 Nov, 2020 at 11:42 AM
Data Subject Requests
Data Subject Requests trustMinder has established a system to enable and facilitate the exercise of data subject rights related to: Information access. ...
Fri, 21 Jul, 2023 at 11:14 AM
How to check for campaign activity
There are multiple ways to see if a campaign is active 1/ Check the Dashboard When you first login you are greeted with a dashboard showing campaign Ac...
Thu, 8 Jul, 2021 at 10:53 AM