This page sets the delivery SMS channel and you can set the SMS invite template which is used when sending via API, SFTP, Email bridge or manually via the portal.
This solution covers the setting of the SMS invite and sending it manually.
You can set the
- 'Send to' which is a group - see uploading of contacts
- 'From' limited by 11 characters. This is the friendly name (instead of a number) that will be seen by the customer when the SMS arrives on their phone
- 'Message template' limited by 160 characters for 1 SMS, 320 characters for 2 SMS. The message template can be personalised using CCV (and the Personalise button). The link must be included before the invite can be sent.
- The survey can be sent immediately 'Send now' or can be scheduled up for delivery via the 'Schedule' feature.
Using the 'Advanced' button campaigns can be resent to a group or a group can be nudged. Nudging a group sends out the invite again with the same link that was initially sent and only to those that have not responded.
Sending a Preview Survey via SMS
If you need to send a preview of the SMS, click Preview.
This open a box where the variables used in the email can be filled out and you can enter your mobile number and press 'Send'
Please note: Responses from preview SMS do NOT appear in the Insights Reports.
